At The Crafty Brush, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your DIY workshop products in a timely manner, so we have implemented a comprehensive shipping policy to ensure your satisfaction.
Processing Time
Once you place an order with us, our dedicated team works diligently to process and prepare your items for shipment. Our standard processing time is 5-7 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we make every effort to ship your order as quickly as possible.
Shipping Methods
We offer a variety of shipping methods to accommodate your needs. The available options will be displayed at checkout, and you can choose the one that best suits your requirements. Our shipping partners include reputable carriers such as Royal Mail and Evri, ensuring reliable and efficient delivery of your products.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. To provide transparency and avoid any surprises, the shipping cost will be displayed at checkout before you finalise your purchase. We strive to offer competitive shipping rates while maintaining the quality and reliability of our shipping services.
International Shipping
Unfortunately, we aren't offering International delivery at present.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival date. Simply click on the tracking link provided in the email, and you will be redirected to the carrier's website, where you can enter the tracking number to view the status of your package.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, we will work closely with the shipping carrier to resolve the issue promptly. Please contact our customer support team at thecraftybrushuk@gmail.com with your order details and a description of the problem. We will initiate an investigation and take the necessary steps to ensure your satisfaction.
Shipping Policy Updates
As our business evolves and grows, we may update our shipping policy to better serve our customers. Any changes or modifications will be clearly communicated on our website. We recommend reviewing our shipping policy periodically to stay informed about any updates that may affect your future orders.
Contact Us
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the information you need. You can contact us at thecraftybrushuk@gmail.com, and we will respond to your inquiry as soon as possible.